Service quality is a new standard that customers use to choose a company.

The modern consumer is attracted and retained by personalized service at every stage, which often becomes more important than the product itself. Companies need to maintain good relationships with consumers and increase their loyalty. To do this, they strive to form a holistic view of their customers and provide the personalized service they expect. Intelligent technologies and tools come to the assistance of business by solving such tasks in a comprehensive and quick manner. 

Dynamics 365 Customer Service is a customer service automation solution. The module combines the entire experience of interaction between the company and its customers and gives employees access to the information to interact with them. This enables providing a personalized service and optimizing the work with customer cases. 

As a result of the webinar, you will gain a fundamental insight into how to use Dynamics 365 Customer Service to ensure a positive customer experience, instantly respond to requests and provide employees with the necessary tools to solve requests of varying complexity.